Welcome to MSES Corrosion Products

Customer Service

Shipping & Delivery

All orders are shipped via UPS Ground by default. If you have an order that needs special attention or expedited shipping/processing please contact our Sales Team via phone 304-624-9700 or via email at sales@msesinc.com.

All orders received after 1:00 pm EST will ship the following business day. If for any reason your order will not be able to ship within standard timeframes, you will be contacted by email with shipping details.

Quotation and sales are FCA/EXWORKS/FOB Clarksburg, WV (point of shipment); title and risk of loss pass to Buyer upon delivery of products to carrier unless otherwise expressly stated. Within five days after receipt of products, the Seller must be notified of any claims for shortages, errors in shipment or errors in charges. Failure to so inform Seller or use of the products delivered hereunder shall constitute conclusive evidence that Seller has satisfactorily performed and Buyer waives any right to reject the products thereafter. Freight terms will be collected from shipping point.

Repairs, Returns, & Replacements

All returns must be accompanied by an RMA Form. Complete the form to the best of your ability and send it back in the with item(s) needing repaired. We will assign a Repair Order Number when we receive the item.You will need to pack the item being returned in the original box, if possible, (or equivalent size) to protect it during shipping. Please enclose the completed Repair Merchandise Authorization Form to help us evaluate the equipment. Return the equipment, via a trackable shipping services.

All sales are final. Any return of goods shall be subject to written approval from Seller.

All Field Kits and Replacement Items are non-returnable.

Any modification to Field Kits, Equipment and Products by Buyer or others will void product warranty.

Ordering

Orders can be placed on the website or by contacting our Sales Team via phone 304-624-9700 or via email at sales@msesinc.com.

International Sales & Exports

All orders for International Sales and Exports mustbe processed by contacting the Sales Team via phone 304-624-9700 or via email at sales@msesinc.com. All orders being exported are subject to US ExportRegulations and the discretion of MSES Corrosion Products Division. All international sales and export orders must supply "End User" information per MSES CPD's record keeping policy.Please complete and return a copy of the International Customer Profile (provided by the Sales Team with your requested quote) with any purchase orders submitted. Pre-payment is a requirement for international sales ( wire transfer, Visa or MasterCard). Upon your approval of our Terms and Conditions and our receipt of your Purchase Order and Customer Profile, we will send banking information for wire transfer payment.

International shipping is FCA Clarksburg, WV unless stated otherwise. The cost of shipping will be the responsibility of the buyer unless stated otherwise. The cost of duties will be the responsibility of the buyer unless stated otherwise.

Please note: All orders with totals more than $2,500 USD for a single Schedule B itemwill required submission of an EEI/SED form that is filed with the US Customs and Border Protection. This is can be completed by your designated Freight Forward. A copy must be supplied to MSES Corrosion Products Division. “Electronic Export Information (EEI) is the most common of all export control documents. It is required for shipments above $2,500* and for shipments of any value requiring an export license. It has to be electronically filed via the AES Direct online system, which is a free service from Census and Customs.” (Export.gov website)

Payment & Pricing

MSES CPD accepts Visa and Mastercard.

If you wish to be invoice for an order, please contact our Sales Team via phone 304-624-9700 or via email at sales@msesinc.com, to complete a credit application. All invoices are due upon receipt net 30 days. Delinquent accounts are subject to a 1 ½% finance charge per month.Any taxes, excises, levies or charges which the Seller may be required to pay or collect under any existing or future law, upon or with respect to services and/or the sale, purchase, delivery, storage, processing, use, consumption or transportation of any of the materials covered herein shall be for the account of the Buyer and the quoted or otherwise applicable prices shall be increased thereby.All prices are subject to change without notice.